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Return & Refund Policy

1. General

  1. We want you to be completely satisfied with your purchase and hope you like our products as much as we do. However, it is important to read our Return and Exchange policy before making any purchase. We take pride in our products and service and we value our relationship with you. Our goal is to make the return process as simple as possible to make sure you feel good and experience a comfortable online shopping with us.
  2. We constantly ensure that the products we sell are of the highest quality. In order to provide excellent service, we will make sure all products are in good conditions before packing and dispatch.
  3. We reserve the rights to make amendments to this policy without prior notice.

 

2. Return

  1. Returns are possible if unfortunately the items ordered are:
    1. Wrongly sent
    2. Faulty / defective
    3. Out of stock
  2. For above (i) and (ii) please submit pictures
  3. If an item is faulty, wrongly described or different from the sample shown then we will meet our obligations which may include refunding the purchase price or providing a replacement product, provided the item is returned within 7 days.
  4. Returned items must be unworn, unwashed, unaltered, with all of the tags intact and in their original packaging. 
  5. If the products have been used or damaged, there will not be any refund.
  6. We take no responsibility for returned items that do not reach us, i.e., lost during the return transit.
  7. After verification of the returned item(s), refund or replacement will be arranged within 3 -10 working days.

3. Minor defects

  1. Minor defects like minor scratch, etc which are not affect the fuctionality of products. For these cases, the refund or return will not be valid.
  2. However it is always our objective to ensure all items are in good conditions before shipment.

 

4. Exchange Conditions

The following are the Exchange conditions:

  1. Returned items must be unworn, unwashed, unaltered, with all of the tags intact and in their original packaging. 
  2. Subject to stock availability, i.e., size, colour, etc. You may wish to check the item’s availability online. We will reserve once you notify us.
  3. Shipping costs will not be refunded.
  4. For all returns and resend, the cost of shipping will be borne by the buyer.

 

5. Exchange Notification

  1. Please email us within 3 days of receiving your order, failing which your request will not be entertained.
  2. After verifying and agreed upon the item(s) to be returned and/or exchanged, buyers must return the item(s) in good conditions as in 4 (a), within 7 days of receiving. Failing which the request is invalid. 
  3. "Please return by courier service only"  and provide tracking reference for the return.
  4. Once we have received the returned products, exchanges will be processed within 3 - 10 working days.
  5. We will not be responsible should there be a delay in shipping which may not meet your expected date of receiving, i.e., function or during festive season, etc

6. Product with 1 Year Warranty

The Warranty period starts from the date you purchase the Product and ceases upon the expiration of the period.  Your original purchase invoice (sales receipt or order confirmation e-mail), showing the date of purchase and product description, is your proof of the date of purchase. 

 

In addition, this Warranty only applies to the initial purchase by you and ONETWOSIX’s obligations under this Warranty cease anytime when the Product is rented, sold or otherwise disposed of by you.

 

Warranty Exclusions and Limitations

 

  • any malfunction of software/apps but not hardware.
  • any damages and failures arising from any usage, attachment, installation or connection to, in or with the Product, of any non-genuine products (including consumables, accessory, hardware, equipment, part or programs);
  • any damages, dents, defacement, scratches, stains, or marks however caused to the Product’s external covers/panels;
  • any damages, defects, malfunctions or non-functioning to or in the Product howsoever arising from, caused by or incidental to any external cause (including accidents, fire, lightning, Act of God, exposure to water or moisture, or caused by insects, pests or of whatever kind, or caused by or during any or any attempted burglary, theft and/or riot), and any corrosion, rust, staining or any other such like matters;
  • any damages and failures arising from any abuse and/or negligence of any end-users or third parties, howsoever defined;
  • any damages and failures arising from the use of the product contrary to its manuals and/or users guides;
  • any damages and failures arising from the services (including but not limited to any modification, disassembling or repair) in relation to the products given by any service providers or personnel not authorized by ONETWOSIX;
  • any damages and failures arising from or due to external effects such as power supply (including fluctuations) and phone line;
  • any malfunction, defects, or damage arising from shipping or storage of products;
  • falsification of serial number of devices, serial number of Warranty certificate or the date;
  • the dropping of any object, fluid inside the products or its mechanical parts;
  • setup of products in a location exposed to direct sunlight, blocked ventilation slots, unstable surface, power extension cords or adaptors, insufficient space, extreme temperatures;
  • any products that are not properly installed, maintained, stored or used; or
  • any damages and failures due to virus, infection, worm, or similar malicious code not introduced by ONETWOSIX.

Upon occurrence of any of the following events, ONETWOSIX may, at its sole discretion, immediately terminate the Warranty and treat the Warranty as null and void.  Upon such termination, ONETWOSIX will no longer be liable or responsible to carry out any Warranty Work for your Product due to any defect even if it is still within the Warranty Period.

 

  • any assignment, sale or transfer of the Product  by the customer to any other party;
  • any adjustment, modification, maintenance, service, repair or work of whatever kind carried out to the Product by any party that is not duly authorized by ONETWOSIX;
  • any act, deed or thing done not in accordance with (i) the information or manual supplied with the Product, or (ii) ONETWOSIX’s instructions howsoever given and wherever contained;
  • any abuse (including rough handling/transportation), negligent act or use, misuse, tampering or wrongful management of the Product, including failure or neglect to maintain the correct environmental conditions such as air quality, humidity or temperature, or failure to maintain the correct and proper inspection, maintenance and service schedules recommended for the Product); or
  • any damage or tampering of the serial number on the Product, or any alteration to the Warranty certificate, Warranty’s registration number or Product’s proof of purchase;

ONETWOSIX MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL AND, ONLY TO THE EXTENT PERMITTED BY LAW, ONETWOSIX EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS WARRANTY.

 

TO THE EXTENT THAT THE ABOVE WARRANTY SERVICES AND TERMS OR ANY PART THEREOF IS INCONSISTENT WITH LOCAL LAW, THE WARRANTY SERVICES AND TERMS OR THE CORRESPONDING PART SHALL BE DEEMED MODIFIED TO BE CONSISTENT WITH SUCH LOCAL LAW. EXCEPT TO THE EXTENT LAWFULLY PERMITTED, THIS WARRANTY DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY CONSUMER RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

 

7. Contact us

  1. If for any other reasons you are still not satisfied with the purchase please email us within 3 days of receiving your order.
  2. For complaint or order checking, kindly contact us by email or by Whastsapp for general inquiry during office hours.

 


Please return your purchase to the following address:

ONETWOSIX ENTERPRISE
No. 83, Jalan Bukut Jelutong 1, 
Taman Bukit Jelutong,
71700 Mantin, Negeri Sembilan,
Malaysia.

 

Please contact us at enquiry@onetwosix126.com or 012-2624057(Whastsapp) if you have any questions or doubts.